REPORT  CARD

We work for YOU.  There are many places you could choose for your home and we appreciate the confidence you have placed in us.  Please grade our Report Card so we can improve our service to you.                                (A=Best, B=Good, C=Average, D=Poor, F= Fail)     Yes= Positive

Management

1. Is the management staff friendly and eager to be helpful?

Yes

No

2. Would you recommend the service you receive to a friend?

Yes

No

3. Have you received a courtesy call to confirm your satisfaction with work performed?

Yes

No

4. Does management meet your expectations?                                             

Yes

No

5. OVERALL Management Grade?                                        

6. Are your work requests handled quickly and the work area left clean?

Yes

No

7. Do the maintenance employees have a helpful and positive attitude?

Yes

No

8. Are work requests generally completed correctly the first time?

Yes

No

9. Do any maintenance problems still exist? (Yes, please report directly to the office)

Yes

No

10. OVERALL Maintenance Grade?                                                             

Exterior/ Building/ Parking Area/Common Areas

11. Are you satisfied with the brightness of the exterior lighting?

Yes

No

12. Are you satisfied with the cleanliness of the laundry room and hall ways?

Yes

No

13. Are you satisfied with cleanliness of the grounds and parking area?

Yes

No

Yes

No

Pleasant Home Experience

16. Are your neighbors considerate of your peace and quiet?

Yes

No

17. Would you eagerly invite a friend to become your neighbor?

Yes

No

18. Are noise complaints corrected by management to your satisfaction?

Yes

No

19. Are you satisfied with the value of your apartment for the rent paid?

Yes

No

20. OVERALL Pleasant Home Experience Grade?